Return & Exchange Policy
- We do not accept returns and all purchases are NON-REFUNDABLE (including but not limited to those made by cash, credit/debit, Square, and PayPal.)
- Providing you with the best support on your journey is a priority to us, and for this reason, we offer a 7-day exchange policy to ensure comfortable and accurate fit.
- If you are not 100% satisfied with your purchase, all eligible exchanges must be made within 7 days of your delivery date or they will not be accepted. *NO EXCEPTIONS
- Your packing slip provides a postmark date that specifies the last day you have to exchange your merchandise by mail.
- All eligible exchange items must be in it's original condition i.e. unwashed, unworn, and undamaged, including but not limited to, absolutely NO signs of sweat, dampness, oils, odor, glitter, stains, or other indicators that would suggest your item has been worn. All eligible exchanges must also be in it's original packaging and accompanied by your original receipt.
- All exchanges will be fully inspected to ensure they have been unwashed, unworn, and undamaged. Should item(s) not pass inspection, said item(s) will be refused for exchange and will be shipped back to the customer at buyer's expense. Should item(s) pass inspection, you will receive requested exchange item(s) by mail.
- Please note that after a return or exchange is initiated, we cannot guarantee in-stock availability of the exact same item, and because of this, If we are out of stock of your original purchased item(s), buyer will be issued "delivered by" date and have prioritized processing and shipping once restocked, or purchase credit that can be used on the same exact item in a different color or for a different item of equal or lesser value.
- A Return Authorization Number (RA#) is required for all items being exchanged and your request must be completed within 7 days of delivery date.
- It is the customer's full responsibility to return any and all merchandise to our business for exchange or store credit.
- It is the customer's full responsibility to cover associated shipping cost that is required to complete transaction, including round-trip postage from customer to Muscle Up Mommy, Inc and back to customer.
- All returning/exchange items are subject to a NON-REFUNDABLE 15% restocking fee, including but not limited to, items that have been inspected, refused and returned to customer.
- Customer agrees to assume all responsibility (including financial) to complete authorized only exchange transaction with Muscle Up Mommy, Inc; www.muscleupmommy.com or any mobile applications pointing you to the "site."
- Shipping and handling fees are NON-REFUNDABLE, including undeliverable, refused and unaccepted packages.
- Should your order include a "delivered by" date for any pre-ordered items, please note in-stock items will be shipped ahead and pre-ordered items will be shipped separately once in-stock, unless otherwise notated.
- Please note that "delivered by" dates are estimated delivery dates and cannot be guaranteed, as there may be uncontrollable and/or unforseeable shipping delays caused within our third party carrier system. Though extremely uncommon, shipping and handling fees for any delayed orders are NON-REFUNDABLE.
- Any unauthorized returns/exchanges will be refused and returned to you. We do not offer any warranties or repairs.
- For any misplaced, lost or damaged (or otherwise "un-delivered") packages by way of mail, air or land, items in your order may be replaced at the sole-discretion of Muscle Up Mommy, Inc, it's owner, affiliates, representatives, or other trained/licensed agents employed with our business after investigation is conducted. No credits or exchanges of any kind will be given for packages considered "un-delivered."
- Promotional codes, sales or discounts that are/become available during or after the time of your purchase will not be valid and your order cannot otherwise be modified once your order has been placed. No refunds, exchanges, store-credit or merchandise credit will be allowed. *NO EXCEPTIONS
- Exchanges for eligible international orders are allowed within 21 days from the date of purchase or from the date the item was shipped if the purchase was made online. Must present the original receipt/invoice for all exchanges. All eligible exchanges will be fully inspected and approved at our descretion. All purchases are NON-REFUNDABLE. Customer is responsible for any and all additional shipping fees to and from Muscle Up Mommy, Inc to complete transaction and must be processed before exchange process is initiated.
How to Return or Exchange in 3 easy steps:
1. Please include the following required information in an email to email@example.com for Return/Exchange Authorization.
- Company Name (if applicable)
- Contact Name
- E-mail Address
- Order Date
- MUM Order #
- Product/Style # for exchange (returning to us)
- Quantity of Each Product/Style #
- Product/Style # and size you'd like to receive for exchange
- Reason for Return/Exchange
2. Once email is received by firstname.lastname@example.org and RA# is acquired, it is customer's responsibility to ship the items to Muscle Up Mommy, Inc within 7 days of RA# acquisition.
3. Upon receiving your item(s) for exchange, after thorough inspection is complete, you will be contacted via E-mail for final confirmation of approved exchange initiation and instructions on next steps, if any.
For Pick-Up Orders
- All Pick-up order times must be confirmed prior to arrival, by email or phone.
- Failure to do so may result in delayed waiting times or pick-up reschedule.
- Goverment issued I.D is required for pick-up and must match the name on the order form.
- Signature on order pick-up is required to confirm completed transaction and satisfactory inspection of items upon departure.
- All items signed out is considered "delivered" and no further action is needed.
To schedule a pick-up, please contact us by email email@example.com or by phone 832-291-2546.
*By departing the pick-up premises, you certify that all item(s) in your order have been inspected and certified correct, matching your order form/receipt and NO exchanges, returns or purchase credit will be accepted/applied. *NO EXCEPTIONS
Should our program or services not meet your expectations for any reason, NO refund or credit will be applied for already completed services. For fully paid or partially paid services that have not yet been fulfilled for any reason, payment will be forfeited by the end date of your billing cycle notated on your invoice unless otherwise notated in writing by owner. In the event that discontinuation of any services occur for any reason, all paid fees and any remaining sessions will be forfeited. Should client need to reschedule a session for any reason, please allow a minimum of 6 hour notice otherwise that session will be cancelled and cannot otherwise be rescheduled. Should trainer need to reschedule for any reason, your scheduled session will be adjusted to an agreed upon date and time by you and trainer. Sessions DO NOT roll over and any unused sessions will expire every 28 days or 4 week billing cycle, whichever applicable to your billing arrangement. Please note that participation of services are considered at-will, and participating parties agree to not hold Muscle Up Mommy, Inc. and associated persons including but not limited to their affiliates, managers, members, agents, staff, volunteers, heirs, representatives, predecessors, successors and assigns from holding any liability for physical or physiological injuries, including but not limited to illness, paralysis, death damages, economical or emotional loss or loss of property that you may suffer as a direct result of your participation in the aforementioned programs. A release of liability will be sent, dated and signed by both parties to hold validity.
i. Media, Advertisement, Promotion
By enrolling in Muscle Up Mommy Inc.'s program, you understand that your before and after progress photos, photos displaying use of our facilities, programs or products can be used at any time, without consent, to promote our brand, services and products. You understand that there WILL NOT be any compensation given to you for any photos, videos, statements, or other marketing content used with your image, name or other information provided at the start of your services. Should media outlets or other forums contact us for future involvement in opportunities after using your image, name or other information provided at the start of services or sighting wearing our branded products/merchandise, you understand that there will NOT be any compensation provided. All information obtained and used for the sole purpose of marketing and promoting our brand will be posted to the following mediums but not limited to: any posting sites such as facebook, instagram, snap chat, twitter, and other, radio, television, billboard and paper ads. You understand that you reserve the right to revoke membership at any time and can sign a written removal of consent form and submit to customersupport@MuscleUpMommy.com to remove permissions from our company and it's affiliates and prohibit us from using photographs, videos, personal statements or other with your image, name or personal information when soliciting our products and services to the community at large.
*By completing a purchase, you verify that you understand and agree to the above terms and conditions.