Shipping Policy
This Shipping Policy applies to all purchases made through the website Muscleupmommy.com, Muscle Up Mommy, Inc mobile applications, and any other website or application that directs you to this Shipping Policy (collectively, the "Site").
- Shipping speed is selected at checkout by customer. Please note, processing times are not included in shipping speed and is subject to change via postal carrier.
- Processing window for in-stock items is currently 1-3 business days and could be subject to change without notice, at any time, due to increased volumes.
- Shipping and handling fees are NON-REFUNDABLE, including undeliverable, refused and unaccepted packages.
- Should your order include a "shipped by" or "delivered by" date for any pre-ordered items, please note in-stock items will be shipped ahead and pre-ordered items will be shipped separately once in-stock, unless otherwise notated.
- Please note that "delivered by" dates are estimated delivery dates and cannot be guaranteed, as there may be uncontrollable and/or unforeseeable shipping delays caused within our third party carrier system. Though extremely uncommon, shipping and handling fees for any delayed orders are NON-REFUNDABLE.
- Any unauthorized returns/exchanges will be refused and returned to you. We do not offer any warranties or repairs.
- For any misplaced, lost or damaged (or otherwise "un-delivered") packages by way of mail, air or land, items in your order may be replaced at the sole-discretion of Muscle Up Mommy, Inc, it's owner, affiliates, representatives, or other trained/licensed agents employed with our business after investigation is conducted. No credits or exchanges of any kind will be given for packages considered "un-delivered."
For Pick-Up Orders
To improve your customer experience, please note the following instructions:
To reschedule a pick-up, please contact us by email customersupport@muscleupmommy.com.
*By departing the pick-up premises, you certify that all item(s) in your order have been inspected and certified correct, matching your order form/receipt.
- All Pick-up order times will be confirmed prior to arrival, by email or phone.
- Failure to do so may result in extended waiting times or pick-up reschedule.
- Government issued I.D is required for pick-up and must match the name on the order form.
- Signature on order pick-up is required to confirm completed transaction and satisfactory inspection of items upon departure.
- All items signed out is considered "delivered" and no further action is needed.
To reschedule a pick-up, please contact us by email customersupport@muscleupmommy.com.
*By departing the pick-up premises, you certify that all item(s) in your order have been inspected and certified correct, matching your order form/receipt.